I am trying to download the quickbooks windows app - when the log in screen comes up I just get a black screen - any suggestions what I am doing wrong?

Hey there, rbtservices.

We’ve received reports that when signing in to the QuickBooks App for Windows and Mac the login screen crashes. This issue is already being worked on by our engineers.

While waiting for the resolution status, I recommend reaching out to our QBO Care Team so you can sign up to the notification list. You’ll receive an email once more information is available.

For the most up to date contact details, go to the Help menu. Here’s how:

1. In the upper right hand, pick the Help menu.
2. From the Search tab, enter Contact Us.
3. Select the Contact Us button.
4. Choose Callback.

For the support hours, please view this article to learn more: Get help with QuickBooks products and services.

In the meantime, access your company using the browser.

I appreciate your patience while we're working on this. Reach out to me if you have any other concerns. I’m always ready to help you.