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March 31, 2020
Question

I have selected Business view in account settings. When I open the (+NEW) menu it still shows the Accountant View. I just started the free trial yesterday.

  • March 31, 2020
  • 1 reply
  • 0 views
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1 reply

March 31, 2020

Hi mymacnetbiz,

 

I would first suggest some browser troubleshooting:

 

  1.  Try logging in using Chrome if at all possible for the best experience
  2. Clear your browser's cache - hold down Ctrl+Shift+Delete, select time range 'All time' and tick 'cached images', then clear data

If after following these steps and refreshing your browser you are still experiencing this issue, I would encourage you to contact our support team for further investigation and record this particular use case in our system.

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
  3. Choose how you would like to connect with them: either via Callback or Chat.

 

Please check this article for our support hours: Get help with QuickBooks products and services.

 

-Kass