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May 18, 2022
Question

I purchased a 6 month membership and after 1 month says your trial version expired???

  • May 18, 2022
  • 1 reply
  • 0 views
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1 reply

Level 5
May 18, 2022

Hello there, @jekim4-hotmail-c.

 

I would also ask the same question if I paid for 6 months and receive a prompt saying my plan had expired.

 

However, I'm just curious though. Did you get a special promotion because we don't normally have a 6-month subscription? In fact, our Plans and Pricing page only offers a monthly payment.

 

I'd recommend contacting our Customer Care Support if you have further questions about your subscription. They have the ability to securely access your account and explain the components and history of your subscription.

 

Here's how:

 

    1. Log in to your QuickBooks Online account.
    2. Go to the Help menu at the upper right.
    3. In the Search bar, type Contact Us.
    4. Click the Contact Us option.
    5. Choose Callback.
     
    For support availability time, feel free to view this article: Get help with QuickBooks products and services.

 

 

Let me also add this helpful article to know more about handling your subscription: Manage billing, payments, and subscription info in QBO

 

Please keep in touch so we can give you additional help with your QuickBooks subscription. Just leave your reply in the comment section. Take the best care!