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October 23, 2020
Question

I’ve resubscribed to the wrong company. Am I able to swap subscription to the one I want.

  • October 23, 2020
  • 1 reply
  • 2 views
No text available

1 reply

Level 9
October 23, 2020

Hello there, MelS. 

 

Instead of swapping the subscription to the company you want to resubscribe, we'll have to cancel it first. Then, resubscribe the correct one.

 

Here's how to cancel a subscription:

 

  1. Go to the Gear icon.
  2. Select Account and Settings under Your Company.
  3. In the Billing & Subscription tab, click Cancel Subscription or Cancel online.
  4. Follow the on-screen instructions to complete the process.

 

Once done, switch to the company you want to resubscribe. Still, within the settings, you can reactivate it by following the complete steps in this article: Resubscribe QuickBooks Online. Also, you may want to check this article for additional reference about handling your QBO account:

 

 

Lastly, you can also contact our specialist. They might help and share with you about transferring the company subscription to the correct one using their tools in a secure environment. Log in to your QBO account and click the Help icon.

 

Let me know if you have other questions. Stay safe and stay healthy!