Is anyone else experiencing a blank screen while trying to lodge a Payrun to the ATO?

Hi dezzysvale,

Thank you for posting in the Community!

There's no reported incident at the moment with getting blank screen when lodging the payru to the ATO. Let's perform some basic troubleshooting steps to isolate the unexpected behavior encountered. Let's log in using a new incognito window on your browser. Incognito window does not save cache and cookies.

Here's how:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Then, log in to QBO and attempt to lodge your pay run to the ATO.  If you're able to edit the customer's information, I'd recommend going back to your regular browser and clear your browser's cache.

Drop a comment below if you still need help with updating customer's information. We're here to help you.