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November 23, 2019
Question

Iv been charged twice this month for this app ?

  • November 23, 2019
  • 1 reply
  • 0 views
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1 reply

MariaSoledadG
QuickBooks Team
November 23, 2019

Hi ajf0575,

 

I can see the urgency of getting this resolved. Since your concern is sensitive and requires confidential information about your Intuit account, I recommend contacting our QuickBooks Customer Care Team. They can verify why you're being charged twice and take further action. 

 

Here's how to get our contact information: 

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
  3. Choose how you would like to connect with them: either via Callback or Chat.

 

Please check this article for our support hours: Get help with QuickBooks products and services.

 

However, if you're referring to QuickBooks Online (QBO) mobile application, I suggest reaching out to your service provider for the charges. 

 

I have included this article in case you have other questions about QBO: Manage Your Account.

 

Reach out to us if you need anything else. I'll make sure to help.