My subscription payment came out but I received an email saying it's been reversed and my subscription was cancelled ?

Hello, @simo199122. 

I'm here to ensure you'll be routed to the support available so you can check your account subscription in QuickBooks Online (QBO).

Regarding this matter, I recommend contacting our Customer Care Support Team. Our representatives can further check your account to verify why it's reversed and canceled.

I'll guide you on how to contact them:

1. Click on the Help (?) icon.
2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
3. You'll be asked about your concern, and you'll need to enter and send it.
4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
5. Then, click Contact Us.
6. Choose either Callback or Chat.

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

Moreover, whether you need to update the card on file, change your subscription, or view your billing history, check out this article to learn more about how you can manage your QBO subscription: Manage billing, payment, and subscription info in QuickBooks Online.

If you want to add more or have fewer accounting features, check out this reference to manage your plan: Upgrade or downgrade your QuickBooks Online subscription.

Feel free to reach out if you have any further questions about your account and subscription. I'm here to help you in any way I can. Take care.