Question

QuickBooks new HORRIBLE payroll tax "feature"

Forum|Forum|3 months ago
April 10, 2026
4 replies
287 views

For all of us that are all facing the same artificial liquidity crisis caused by Intuit's new "feature" forcing same day withdraws for taxes when payroll is run, Intuit’s response to me was that this is a 'voluntary' feature. As we know, migrating our entire financial history, payroll, and time-tracking is anything but simple, thus they are "holding us hostage"

For everyone wondering why they are killing the perfectly functional manual filing button: follow the money. Their own service agreement admits they hold the funds and no interest accrues to us. They are making a profit on our 'float' while we struggle with cash flow.

I have officially filed a BBB Complaint to dispute this forced seizure of our operating capital. If you feel that Intuit is overstepping by holding your tax funds weeks before they are due, I encourage you to do the same. A single complaint is a 'user error' to them; 100 complaints is a 'regulatory trend.' Let’s make sure the Office of the President hears us clearly.

QuickBooks Online

J

Just_me

Level 3

I feel like not nearly enough people ever file complaints, and that is why Intuit/ QB is getting away with so much.

Filing a complaint is NOT a hard thing to do. It only takes a few minutes. It is going to take less time to file a complaint, than it will be to let Intuit/ QB get away with this b.s.. Less time to figure out where your money went, because QB didn't actually pay your taxes.

Stop letting this company win. Stop them from their dishonesty, lack of integrity and thievery.

File a complaint!!

C

chelle611

I filed my complaint with the BBB last night! QuickBooks is crossing the line BIG TIME with this. I know that we as a company will NOT allow them to control our funds even if we have to outsource our payroll to our accountant which is an added expense for us and makes things more difficult but Intuit it will NOT be controlling when we pay our taxes and they certainly will NOT be withdrawing the money a week to months early so it can sit in their account collecting interest when we might need that money for something else until we receive another payment! They are way out of line here! I can't believe they thought this was a good idea and that there would be no backlash! I know my boss has talked to several people and since no one really has time to decide on a new software they are all dropping payroll like we are if this doesn't change.

C

chelle611

I also filed a complaint directly with QuickBooks and I received a call from QuickBooks Office of the President yesterday. I told them exactly what I thought about their automated payroll tax payments. Of course they tried to tell me it was to make things easier for me. I told them I know that is NOT their reason for doing this. If that were the reason it would be OPTIONAL not mandatory. I said we know that it is mandatory because you want to use our money for weeks to months to collect interest or invest in the market. I would have to be a fool to believe that QuickBooks is doing this to help us. Besides that taking thousands of dollars of our money a week or months before we have to pay it out is NOT helping us whatsoever! That would HURT our business way more than it would help! At the end of the call Brian from the escalation team said he understands where I am coming from and he is going to do what he can and thought he could get them to exclude our company from the mandate which I doubt they will do that for one company. I am NOT stopping until they get rid of the mandate. How is that legal from them to force us to give them our money a week or months before it is due and it's not even due to them? How can they force us to give them our money at all when we do NOT owe it to them?

IS ANYONE ELSE HAVING A HARD TIME POSTING ON THIS FORUM? I KEEP GETTING ERRORS AND HAVE TO LOG OUT AND BACK IN, CLEAR MY BROWSING HISTORY & I STILL HAVE PROBLEMS.

C

CMFinance

Here is the Better Business Bureau (BBB) complaint link. Please file one today! BBB File a Complaint

C

CMFinance

@JaimeA123 I'm tagging you now. I kept getting errors when I tried to tag you and add the link to file a complaint. Please file a complaint today! I just did.

C

chelle611

@CMF

I have been using an incognito (chrome) or private (edge) page to post/comment in here. It works for a few comments then I get another error.

A

Ana M1

@jhomeister Thank you for starting this valuable conversation. We are leaving QBO but in the meantime a report to the BBB has been submitted. I hope that wakes Intuit up to the ethical and legal lines they have crossed with many users who understand what is actually happening with this move and won't put up with it. Vote with your dollars.