Sorry, we don’t currently support connecting to a client’s QuickBooks Online company from a different region.

Hi there, jacobmuvea20.

I want to ensure you get the help you need in QuickBooks Online (QBO).

To be sure we're on the same page, I'd like to verify what country and region you and your client are using for QBO. And what have you done so far to resolve the error message you're getting? Any extra information is much appreciated.

We're looking forward to hearing from you. Have a great day!