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userjaychiam
February 8, 2021
Question

Cannot connect to DBS bank. Anyone who has experience the same issue?

  • February 8, 2021
  • 2 replies
  • 8 views
No text available

2 replies

Adrian_A
Adrian_A
Level 8
February 8, 2021

Let's run some basic troubleshooting steps to isolate what causes the issue, userjaychiam.

 

To start with, let's connect the account on a private window. It is the best place to identify any browser-related issues. You can use these keyboard keys to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages. 

 

You can also switch to a different supported browser like  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

Once connected, you can check these references to categorise the downloaded transactions:

 

 

I'll be around if ever you need help about categorizing the transactions. Keep safe!

S
Sal Singapore
February 26, 2021

I am not sure this is a browser issue, rather an issue between the connection between DBS and Quickbooks.  It used to connect to DBS ideal earlier but hasn't for the last couple of years.  Other software, like Xero, flawlessly update from DBS Ideal.  Please work with DBS to ensure Ideal accounts can also be updated automatically.  I am still following the workabout solution of downloading files, copying into template to match quickbooks format, save as csv and then import.  This is a waste of time since it should be done automatically.  Please do make the effort to sort this out. Thank you. 

AlexV
AlexV
Level 10
February 26, 2021

Hi Sal Singapore!

 

I understand that you want to connect DBS Bank to QuickBooks Online. As per checking, there's no investigation about DBS and QuickBooks Online integration.

 

You'll want to check with the bank. We need to make sure that they aren't having any system issue which can cause connection interruptions.

 

If the DBS is still connected to your QuickBooks Online, you'll want to manually update it. Go to the Banking menu, select the Banking tab, and tap the Update button.

 

Additionally, I suggest reaching out to our Customer Support Team if this issue persists. They can conduct a proper investigation to see what's causing this error:

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter "DBS Bank".
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose a way to connect with them.

 

Also, QuickBooks Online can only connect to a personal bank account. You can send a request so that DBS Ideal will be supported. Please check this link and proceed to Step 3: Find your bank or credit card account when you connect to online banking.

 

Need help in categorising transactions? Here's the detailed guide: Categorise and match online bank transactions in QuickBooks Online.

 

Please let me know if you have further concerns by commenting again on this post. I'll be here.

J
josedlc
December 22, 2021

Hi, 

 

I am having trouble connecting to DBS personal account. it keeps mentioning error 108, I called the bank and surprisingly they said QB online cannot access DBS personal, this is frustrating, can you help.

 

As far as I know there are no issues or messages on my account.

katherinejoyceO
katherinejoyceO
Level 9
December 22, 2021

Thanks for joining this conversation, @josedlc. I understand the urgency of connecting DBS personal bank in QuickBooks. 

 

Error 108 means there's a message from your bank or credit card on their website. There could be messages about updates which cause to block the connection to QuickBooks.

 

I appreciate you for checking your messages. Since you don't see one when you sign in, you may need to turn off your web browser's pop-up blocker. 

 

After reviewing and addressing all the messages, sign back into QuickBooks to update your bank connections. 

 

Here's how: 

 

  1. Sign in to QuickBooks Online.
  2. Go to the Banking menu.
  3. Select Update.

 

For future reference, read through this article to learn more about requesting support for your bank: Find your bank or credit card account when you connect to online banking. 

 

Get back to me at any time if you need further assistance. I'll be right here to listen and answer your concerns. 

J
josedlc
December 22, 2021

as you can see there are no messages in my account or update issues

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