Would like to know about case status

Hi meiky-wong,

Let me provide you a few information about this and help you with your case status. 

To check your case status, I suggest contacting our support team so they can look into more details about this case. They also have the tools to pull up your account in a secure environment. Here's how to reach them:

1. Sign in to your account.
2. Click Help.
3. Click Contact Us.
4. Type your concern.
5. Click Let's talk.
6. Select Start an email.

I have this Help Articles in case you have other questions about QuickBooks Online (QBO).

Please let me know if you have other questions. I'm always right here to help.