2 users are having issue in activating their user accountsbut they get the below every time they try to sign upthe feature you requested is temporarily not available

Welcome to the Community, Sarah.

I'll help you resolve the error of not being able to add a user in QuickBooks Online.

The stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.

It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.

• Chrome: Press Ctrl + Shift + N
• Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N

If the steps above will not work, you can use supported browsers as an alternative.

If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.

If the issue persists, as a workaround, you can print an invoice using Adobe Acrobat reader and print as image. Also, access your QuickBooks Online account on a windows computer and print invoice.

For future reference, check out this article to know more about transferring the role to manage your books: Change the primary admin user in QuickBooks Online.
 

Feel free to click the Reply button below if you need further assistance in printing invoices in QuickBooks Online. I'm always here to help. Have a great day.