Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
C
cutieonaninja
September 13, 2025
Question

@RazzieE I typed Contact Us to try to connect with an expert. No results found.

  • September 13, 2025
  • 2 replies
  • 4 views
@RazzieEI clicked on the Contact Us box and the only option is ask the community. I am trying to cancel my QB global account so that I can set up a USA account. I've tried canceling the subscription but it's free. So it's not letting me cancel. But I can't set up the USA one with this incorrect global subscription in the way.

2 replies

SIAB
SIAB
Level 2
September 13, 2025

What do you mean with Free?

Do you have QB Online Accountant Global version, not QB Online Global version, correct?

R
RusimyhrQuickBooks Team
QuickBooks Team
September 13, 2025

I appreciate you sharing the details, @cutieonaninja. I understand you've been trying to contact us outside of our live support hours, which is why the system only shows you the Ask the Community option.

 

Please note that our Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a Callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM. While the Community Forum is available 24/7.

 

If you have additional questions about QuickBooks or need help with another task, don't hesitate to ask. We are here to help.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement