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G
Ghulam--Rasool
January 17, 2026
Question

can i refund the charge amount to trial period please you charge to my A/C during trial period please help to refund?

  • January 17, 2026
  • 1 reply
  • 4 views

I recently activated the 30-day free trial for QuickBooks Online Essential on 14-01-2026. To my surprise, my account was charged immediately on the first day, even though it should have been free for the trial period. I believe this was a mistake or a system pre-authorization error. I would like to request a refund for this charge as soon as possible. My account details are: - Name: [PII removed] [PII removed] - Email: [PII removed] - Subscription Plan: QuickBooks Online Essential - Date of Charge: 14-01-2026 - Amount Charged: 1300 Please confirm if the refund has been processed and advise if there are any additional steps I need to follow to ensure the refund is completed successfully. I appreciate your assistance and prompt response on this matter.

1 reply

A
ArnoldJohn_CQuickBooks Team
QuickBooks Team
January 17, 2026

Hi there, Ghulam. Welcome to the Community.
 

I understand that accurate billing is important for a smooth start, and we’ll make sure this gets sorted.

To start, you can use the Intuit Charge Lookup tool to confirm whether the amount is a posted charge or a temporary authorization.

Once you have verified the status, I recommend contacting our QuickBooks Live Support team so they can review your billing. They have the tools and account access to review your account and resolve your billing concern promptly.

Here's how: 

1. In QBO, go to the (?) Help icon in the top-right corner.

2. Click the Search tab and select Contact Us in the bottom section.

3. Describe your concern briefly, then press Continue.
 

You can refer to this article to view our support hours and choose a convenient time to connect: How to get help with QuickBooks.   

 

Feel free to Reply if you have any further questions. We're here to help.

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