Can not reactivate plan

Hi pramod1,

Did you receive an error message or prompt when you tried to reactivate your subscription? If yes, please share it with us, so we can provide the right steps to resolve it. If not, you can do the basic browser troubleshooting steps.

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If you can reactivate your subscription, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

On the other hand, if you're experiencing issues with your credit card, you can check these possible causes:

• Invalid account number
• Over-limit or past due
• Reported as lost or stolen
• Passed the expiration date
• The Billing Address in QuickBooks Online doesn't match the card-issuing bank's billing information
• It's a prepaid card (we don't accept prepaid cards due to the address verification process that we use)
• The issuer won't electronically authorize the transaction
• A generic decline with no specific information provided

I'll keep an eye on your post to make sure I won't miss your reply. I just wanna make sure you're all set.