Add users to assist with the operations and bookkeeping of your business. Customize each role and grant unique permissions for particular duties. Here’s how:

Go to the Gear icon and select Manage Users. If the option is unavailable, this means you don’t have the permission to manage users.
Select Add User.
Select a user type, then select Next.
Choose the access rights for the user, then tap Next.
Select the user settings, if applicable, then select Next.
Enter the user’s name and email address, and select Save.

However, if you still want to connect with our support concerning this matter, I can walk you through getting in touch with them to get assistance. Let me show you how:

Sign in to your QuickBooks Online account.
Click the Help button.
In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: How and when can I contact QuickBooks Online support?

Also, please see this article to learn more about usage limits and access rights you can appoint to your users:

Feel comfortable to ask if you have more queries about adding users in QBO. I’ll get back to you as soon as I can.

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