Cancel subscription not visible

This isn't the kind of experience we want you to have when canceling your subscription, info1806.

Let me make it up to you by making sure this issue gets resolved. 

Strange behaviors in QuickBooks Online are sometimes caused by a browser-related issue. The accumulated cache affects the performance of the program.

To fix this, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.  

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

From there, cancel your subscription. If it works, let's clear the browser's cache. This removes its stored cache to ensure the program performs efficiently.

If private browsing doesn't work, I'd recommend using other supported browsers. They also provide the best and most secure experience with QuickBooks. 

Once done canceling, you can still access data for a year. They'll be deleted after that.

In case you decide to come back and pick up where you left off, you can easily reactivate your QuickBooks Online account.

Please keep us posted on your progress in getting this issue resolved. We're always here to help you out if you need additional assistance.