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1 reply

C
ChristieAnn 11
Level 9
May 30, 2020
Hi there, justtannoor.
 
If you referring to upgrade your QuickBooks or Payroll subscription and you're unable to do this, there are times that the browser keeps outdated Internet files. That being said, that may cause websites, like QuickBooks Online, to unable to upgrade package.
 
I suggest logging in your QuickBooks account using a private browser. Browsing privately disables the cache from saving your browsing data, and it's a good way to check issues caused by a full cache.
 
Use these keyboard shortcuts based on the browser you're using. 
 
  • For Internet Explorer of Firefox, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: How do I clear my browser cache and temporary Internet files?. 
 
If the steps above didn't work, use another supported browser as alternatives.
 
If you're referring to something else, can you please provide additional information? I'd appreciate any further details so I can provide an accurate solution.
 
Please check this article to see information on how upgrade your QuickBooks Online subscription: Upgrade your QuickBooks Online subscription.
 
Let me know if you have other questions related with QuickBooks. I'm always here to help.
L
LordAdo
June 6, 2021

When I try to upggrade , it brings out a pop-up message: " An embedded page c4.qbo.intuit.com says     To learn more about this feature, please call support at [removed]".

When you click okay, the whole attempt page to upgade goes off.

 

The process I attempted is via Settings> Bills and Expenses> Upgrade.

 

I am a new user of the apllication. I first signed in via the mobile application and I was given the Simple Package. I will like to upgrade to Essential Package.

 

I have made attemps via Edge, Chrome, and Incognito mode.

Angelyn_T
Angelyn_TModerator
Moderator
June 6, 2021

It's my priority to help you with upgrading your QuickBooks Online (QBO) Simple Start to QBO Essentials, @LordAdo.

 

There are no reported cases of not being able to upgrade subscriptions in QBO. For the time being, I recommend performing the basic troubleshooting steps to isolate the issue. I'm here to guide you through the process. First, upgrade your account using a private window. In most cases, too much cache on the browser you're using causes unexpected behavior while with QuickBooks.

 

To save you time, use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

From there, follow these steps to upgrade your account:

 

  1. Sign in to QuickBooks Online as a primary or company admin.
  2. G to the Gear icon, then click on Account and settings.
  3. Select the Billing & Subscription tab.
  4. Make sure your payment info is up-to-date.
  5. In the QuickBooks Online section, select Upgrade your plan.
  6. Review the available plans and then select Choose plan.
  7. Follow the on-screen steps to upgrade your plan.

 

If it works fine, go back to your original browser and clear its cache to start fresh.

 

In case you're getting the same error, you can proceed with connecting to our QuickBooks Online Support for further assistance. A live representative can check your account securely and help you with upgrading your account successfully. To contact support:
 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help menu.
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with support.

 

Once done, you can review the topics from this link for more tips while working with expenses and other vendor transactions: Enter expenses, pay bills, write checks, and manage suppliers.

 

If you have any other follow-up questions about upgrading your QuickBooks subscription, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

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