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S
sanski22
October 3, 2022
Question

Company profile - unable to access as admin and accountant

  • October 3, 2022
  • 3 replies
  • 0 views

Dear All,

 

Please i need urgent help in accessing my company profile. i have requested to be granted the primary admin of the company by submitting my request as being the owner of the company, once i was granted the access, i logged in, however it shows an error message that the account is turned off and i need to contact my quickbooks admin. WHY IS THAT??? I should be getting all the access since i have been granted as the primary admin.

 

PLEASE SOMEONE HELP! I NEED URGENT HELP  BECAUSE I AM NOT ABLE TO ACCESS MY QUICKBOOKS DATA FOR AUDIT PURPOSE AND I AM VERY MUCH DONE WITH CALLING CUSTOMER SERVICE AND ONLINE CHATS AS THEY DONT HELP ME AT ALL AND NO ONE IS ABLE TO GIVE ME A CORRECT ANSWER OR SOLVE MY PROBLEM. I HAVE WASTED MANY INTERNATIONAL MINUTES BEING ON THE PHONE AND NO ONE IS ABLE TO HELP ME. PLEASE HELP MEE!!!!!!!

3 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
October 4, 2022

Are you the only one who can access your QBO account? Is there anyone else who can access as Company Admin?

S
sanski22Author
October 4, 2022

So i have one more account- and that is added to the same company profile but it also shows the same message- the account is turned off , contact your quickbooks admin. That is why it is so frustrating!

 

L
lin_jcaj
Level 9
October 4, 2022

If I were in your situation, I'd also feel upset about not being able to access your company file, sanski22.

 

Being unable to access your company file could be related to a known issue in QuickBooks Online. I'd suggest giving us a call to add your company to the list of affected users. This way, you'll be notified whenever any updates are made available.

 

Please see the steps below for your reference:

 

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

 

We appreciate your patience as we're working on a fix.

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