I want to ensure you're able to analyze your data in QuickBooks. Therefore, I would like to ask a few verifying questions.
Are you trying to import a file or export a report? What did you mean by connecting to QuickBooks Online (QBO) database? Can you provide more details about your concern? Any additional info will help me provide the appropriate resolution of the issue.
Keep me updated in the comments below. Hope to hear from you as soon as possible. Take care and stay safe!