HOW TO TRACK CASE ID

I can see how important it is to be able to track your case ID with QuickBooks Online.

Since the Community is a public forum, we cannot access your account information. Thus, I recommend reaching our Customer Care team to track your case ID.

Here's how:

1. Click Help on the top right corner of the screen.
2. Go to the Search tab, then click the Contact Us button.
3. Enter a brief description of your concern in the description box.
4. Proceed with Continue, then select your preferred way to connect.

For future reference, in case you want to update your account log-in information, refer to this article for the detailed steps: Update or change your Intuit Account sign-in information.

Don't hesitate to comment below if you have other concerns with your QuickBooks Online account. I'm always here to help. Have a great day.