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yash2
March 28, 2022
Question

I am not able to renew my subscription. I am from India. When I click on the Subscribe button, the page just reloads. There is no way to provide payment information.

  • March 28, 2022
  • 1 reply
  • 1 view
No text available

1 reply

L
lin_jcaj
Level 9
March 28, 2022

Hello there, yash2.

 

I'm here to help you renew your subscription to QuickBooks Online.

 

Sometimes accumulated temporary internet files are the root cause of this unexpected behavior. You can try accessing your account via an incognito window and process the renewal from there. Please use these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

If you can successfully renew your subscription, I recommend clearing your main browser's cache to fix issues in the browser and make sure it is updated.

 

Also, here's an article for the detailed steps on how to renew the subscription: Renew my account subscription.

 

Let me know if there's anything else you need help with. I'm always here to help you anytime. Take care and keep safe!

Y
yash2Author
March 28, 2022

I have tried that. I removed special characters from address as suggested by chat support. Tried in new icognito window in both Firefox and Chrome. Still the same. Logged out multiple times as well. Just redirects back to the same page upon clicking Subscribe.

D
DebSheenD
Level 5
March 28, 2022
Hello there, yash2.

I appreciate you performing some steps to fix the issue. I'm here to help you renewing subscription to QuickBooks Online (QBO).

Since Community is a public space and weren't able to pull up your account for security reasons and since you're unable to make a payment. I recommend reaching out again to our Support Team. They have the tools to check your account securely and perform a screen-sharing session to pinpoint its root cause.

Here's how:

  1. Click Help in the upper right-hand corner of QBO.
  2. Tap Talk to a human, then type in Talk to a human.
  3. Select I still need a human.
  4. Press Contact Us.
  5. Choose a way to connect with us: Start a chat or Get a callback. 

Additionally, I've also included this reference helpful with a compilation of articles you can use while working with us: Browse all articles for your QuickBooks product.

If there’s anything else you need help with your account, you can always get back to me. I’ll be around ready to help and back you up. Have a great day ahead and keep safe!
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