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April 21, 2026
Question

I am trying to log on to my quickbooks online from another computer, but i am not getting the text message with the verification code.

  • April 21, 2026
  • 1 reply
  • 12 views
can I use another email to complete the 2 steps verification>

1 reply

JoesemM
QuickBooks Team
April 21, 2026

Hi Carlington. For security, QuickBooks Online only sends codes to the verified contact methods in your account settings, so you cannot use an unlinked email for two-step verification. If you’re stuck on the login screen, click "I didn't get a code" to switch to a voice call or an alternative verified email.

 

Ensure your carrier isn't blocking short-codes 88811 or 97962, and check your spam folder for do_not_reply@intuit.com. Intuit uses these exclusive channels to deliver Multi-Factor Authentication (MFA) codes for account security. Once you've logged in, you can update your permanent details under Profile > Manage your Intuit Account > Sign in & security.

 

Comment below if you have any questions. I’m here to help.