I am trying to reach the support team with no use the chat icon is disabled and there is no phone anywhere

Let me share a few information, Hesham-vbseg-com.

Our chat support is only open from Mondays to Fridays. That's the reason why the option is disabled.

We can help you, though. You can provide us any details regarding your concern. 

Feel free to come back to this thread with any information. We'll reply as soon as we can. Take care!