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June 8, 2024
Question

I am unable to resubscribe. I only get to the details but cannot save and change payment method

  • June 8, 2024
  • 1 reply
  • 1 view
when I click resubscribe it only takes me to the detail and I cannot move forward

1 reply

Level 1
June 8, 2024

Thanks for reaching out, Msj. Let me ensure you're able to re-subscribe to QuickBooks Online (QBO) successfully.

 

Let's start by logging in to your QBO account using a private browser and re-subscribing your account from there. This will help us determine if the issue is related to your browser. Please use the following browser shortcuts:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

If the issue is resolved after this, consider clearing your regular browser's cache to refresh your connection and browsing history. Keep in mind to exclude the cookies. Alternatively, you can try using other supported browsers.

 

Additionally, feel free to check out these articles for future reference on how to review QuickBooks charges and manage billing information after re-subscribing:

 

 

This thread is always available if you need more assistance in re-subscribing or any other QBO-related queries. I'll be monitoring the comments section. Have a great day!