I cant add user

We can perform some troubleshooting solutions to add a user to your account, Dennis41. 

There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes the odd behavior when creating an invoice in QuickBooks Online (QBO). To better isolate this issue, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, try adding user again by following the steps below: 

1. Sign in to QuickBooks with a user profile that has permission to manage users.
2. Click the Gear icon on the top menu. 
3. Select Manage users.
4. Tap Add user.
5. Choose a user type. Then Next. Some roles count toward your user limit.
6. Hit the access rights for the user. Then Next.
7. Tap the user settings, if applicable. Then Next.
8. Enter the user’s name and email address. Then press Save.

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBSE collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

If the problem persists, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send us a message via chat if you need further assistance in renewing your account. From there, our chat agent will pull up your account in a secure environment and help you with your concern. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Start a chat. and type in your contact info.

Visit our Manage Your Account page to learn more about managing your Intuit account. 

The Community will always have your back if you need anything else in QBO. Assistance is just one click away. Have a great weekend.