Have you tried logging in to your QuickBooks Online account using a web browser on a laptop or desktop?
If you had the same problem when signing in through a web browser on a laptop or desktop, I recommend double-checking your billing information and updating it from there.
Like this:
Sign in to QuickBooks Online as a primary admin.
Go to Settings ⚙, then Account and settings.
Click on Billing & subscription.
To update your billing info, select Edit ✎next to your payment method.
Otherwise, if everything looks good after you sign in using a browser on a laptop or desktop, you can uninstall and reinstall the QuickBooks Mobile App. Use this link as a reference: How to download the QuickBooks Online mobile app.
Let me know how it goes or if you need further assistance. I'll be here to lend a helping hand. Have a great day!
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