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I'll share some guidelines to handle customer overpayment in QuickBooks Online.

If your customer overpaid you on accident, you can give a refund. You can follow these steps:

1. Go to + New and select Expense.
2. In the Payee field, choose or enter the desired customer.
3. In the Payment Account field, select the bank the money is being refunded from.
4. In the Category field, select the Debtors account (Accounts receivable).
5. In the Amount field, enter the amount of the refund.
6. Select the appropriate Tax (not inclusive/exclusive of tax) in the Tax field.
7. Click Save.
8. Next, go to + New and select Receive payment.
9. Add the Customer and select the Payment method and Deposit to.
10. The balance should be 0 as they will cancel each other out.
11. Click Save and Close.
12. If you have Online Banking, go to Bookkeeping, select Transactions, then match the record found on the Bank transactions page.

For more details on the entire process, refer to these articles:

• Handle a customer credit or overpayment in QuickBooks Online.
• Record a customer refund or supplier refund in QuickBooks Online.

However, if you are working on something different, we would appreciate it if you could provide us with more details. If you are receiving any errors or something confusing to describe in words, feel free to attach a screenshot. This way, we can look into it further and come up with the best solution appropriate for you.

You can also utilize this article for future reference: Record an invoice overpayment as a tip.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.