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June 22, 2026
Question

if my bank account keeps being disconnected from qbol how do i fix this? I have to log in to reconnect w/ rbc every day. 185 error?

  • June 22, 2026
  • 1 reply
  • 11 views
my book keeper has to ask me for the heuristic passcode to keep reconnecting my chqing account.

1 reply

QuickBooks Team
June 22, 2026

Frequent disconnections and error 185 in QuickBooks are caused by RBC's security protocols, which require a one-time passcode (OTP) or heuristic passcode each time the connection is reestablished. Whenever it prompts for verification, such as answering security questions or entering an OTP, you must complete this step for QuickBooks Online (QBO) to reconnect your bank account.

 

To clarify their multi-factor authentication (MFA) policy, I recommend contacting RBC's online banking support.

 

Please don't hesitate to leave a comment below if you need anything else. We know entering those passcodes every day is a chore, so please let us know if any other errors pop up.