My Account was suspended and I cannot see the cancel option. Please cancel my subscription and remove my billing permanently

You can cancel your subscription once the account suspension is lifted. This usually happens after updating your billing information and processing any outstanding balance. Once the payment clears, the cancel option will appear in your settings within 24 hours.

Follow these steps to update your payment details:

1. Select the Gear icon, then select Account and settings.
2. Select the Billing & subscription tab.
3. Under Payment method, select Edit.
4. Enter the full credit card information.
5. Select Save Changes.

If you’d rather not settle it that way, you can contact our support team to help you finalize the cancellation and remove your billing details permanently. Here's how to reach them:

1. Click the Help icon and go to the Search tab.
2. Enter a keyword for your issue in the box.
3. Select Contact Us.
4. Choose either Callback or Chat to connect with us.

Make sure to check our support hours to ensure someone is available to assist you.

Have more questions about your account? Drop a reply below, and we'll be happy to help.