my amazon business account to quickbooks online but got this error messageSorry, an unexpected error has occurred. We could not fetch your accounts from your bank

Forum|Forum|11 months ago
July 18, 2025
1 reply
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Is this an issue on the bank side or quickbooks side? How do I fix it?

LouiseG12

QuickBooks Team

Let’s go through some troubleshooting steps to help you successfully connect your Amazon business, Mark.

I recommend checking with your bank to see if there are any ongoing maintenance activities or system interruptions that might be causing the issue.

If your bank isn't undergoing maintenance, clear your browser’s cache to resolve display or performance issues. Alternatively, use a different supported browser to avoid compatibility problems with QuickBooks.

In the meantime, you can manually upload transactions into QuickBooks by downloading your bank transactions as a CSV file and importing them to keep your records up to date.

To ensure your accounts are set up correctly, consider using QuickBooks Expert Live Assisted. This service can help streamline the setup process and effectively position your business for success.

Please know that we are always available to assist if you have additional questions about linking your bank account to QBO.

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