The current primary admin has not been with the company for about 4 years. What do I need to do to upgrade my profile to the primary admin?

Glad to have you here in the Community, @damien9. You can become the primary admin by sending a request to our account protection team. You’ll just need to fill out a request form and provide documents that show you own the business or have permission to manage it.

You can check out this article for a list of the documents you’ll need and to access the request form: Request to be the primary admin or contact.

We're always here to help if you have any follow-up questions.