Why can't I upload receipts to my account even though my subscription is QuickBooks Plus?

Thank you for contacting us here in the Community. Let's figure this out so that you can manage your uploaded receipts within your QuickBooks Online (QBO) company.

Before I go any further, may I ask if you've already tried any troubleshooting on your end? If you haven't already, I recommend we do some basic troubleshooting to get this resolved. Furthermore, while temporary internet files improve loading performance, too many can accumulate and cause odd behavior when uploading receipts. I'll gladly enter the steps below so you can continue. To begin, consider the following:

Before I go any further, may I ask if you've already tried any troubleshooting on your end? If you haven't already, I recommend we do some basic troubleshooting to get this resolved. Furthermore, while temporary internet files improve loading performance, too many can accumulate and cause odd behavior when uploading receipts. I'll gladly enter the steps below so you can continue. To begin, consider the following:

1. Restart your browser.
2. Log in to your account in an incognito or private browser and then reupload the receipts to see if you can download them to your company. You can use these shortcut keys to launch a private window:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works on the private browser, you can go back to the regular browser and clear your browser's cache. However, if the incognito window won't work, just consider using other supported browsers.

In addition, feel free to visit this page to learn more about how to handle transactions in your For Review tab in QBO: Categorise and Match online bank transactions in QuickBooks Online.

Also, here's an article to learn more about the file types that can be uploaded in QuickBooks: Common questions about importing data to QuickBooks Online.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.