Welcome to the QuickBooks Community! Thanks for reaching out to us here. Being able to enter your company information without running into any issues is important. I would be happy to provide some information.
I recommend refreshing your apps data, or uninstalling and reinstalling the app. Here is a helpful guide on how you can refresh data on the mobile app. If the issue persists, I encourage you to reach out to our support team outside of the Community so that they can work directly with you. You can reach them by following one of these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook and Twitter
If you have any other questions, feel free to reach out here.
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