Why isn’t the app recording my data?

Hi there, 

It's vital that the app is recording your data so you can get ahead with your work. Don't worry, I'll be happy to give you a hand with making sure you're able to record your data. 

I'd like for you to do some troubleshooting on your end. Since you're using the app, I suggest resetting the app data. Here's how:

1. Select Help from the top menu bar (Note: Not the (?)Help menu, but one above it).
2. Select Reset App Data.

Doing this helps refresh the Desktop app and it usually fixes most issues. I encourage you to give this a shot. If the issue persists I recommend contacting our support team using this link. Let me know if you have other questions.