I need to change the banking details on the email that is going out to the customer. I have changed the banking details, but when I send the invoice, on the email it still shows the old banking details

Hello there, Bertina Fourie.

I'm here to ensure that your updated bank details are shown on the invoice when emailed.

To start, make sure that the invoice template you're using when creating an invoice has the updated bank details. 

Here's how:

1. Click the Gear ⚙ icon at the top.
2. Choose Custom form styles.
3. Locate the invoice template you've customised to show bank details.
4. Select Edit under the Action column.
5. On the style page, edit the custom message with the banking details on the Footer.
6. Click Save or Done.

After that, try to create an invoice and check the invoice template selected by clicking the Customise button on the Invoice page. It should be the one you've customised. 

Keep in mind that the change will only apply to newly created invoices after the changes have been made on the template.

For more details on adding your bank details to your invoice, see this article: Adding bank details to your invoices.

For your future tasks, adding you some articles which you may find helpful:

• Record invoice payments in QuickBooks Online
• Record a customer refund in QuickBooks Online
• How to refund a deposit and close an invoice

Visit us anytime if you have any other questions or concerns with managing your transactions. The Community team is right here to help. Take care and have a great day!