Other Questions

Hi team, Please assist am experiencing problems while busy clearing customer statements QuickBooks kicks access out, while working, this means all work done is lost. Regards Luvo

Hello I have a supplier credit I want to allocate to a Bill. However when I allocate this supplier credit, a nil payment is shown in the Transaction List under the specific supplier.  Is this normal when applying credits to bills? I.e. The Nil payment line item shown as a transaction? The credit was used to reduce the bill and the remaining balance was paid via an EFT through the bank account. 

Hello, I added Purchase order to my QBO account, but I couldn't manage to customize the template. Can you please help me to customize the template such as I want to remove the filed Approved by or Date at the bottom of the page.

QB Invoices and payment receipts submitted to customers reflect a different name than '[email address removed]'The From reflects "Dance Mouse" which is deeply embarrassing and concerning. What could be the cause and how can it be fixed?  

The past week, I have had a few odd glitches reported by my clients. 1) The VAT amount on quotes is wrong.  Client does a quote on his phone app - as "VAT not included".  On a R2,000 quote, the VAT displayed was a random amount - say R3.00.  He could not fix this on his phone.  I could go to the quote, change to "VAT included", click away, then change back to "VAT" not included, and the VAT figure would be correct.  He switched to his IPhone and does not have the problem anymore. 2)  A client using the Desktop version of QBO now has to sign in each time she logs on.  This used to be automatic. 3) One of the second client's employees uses the online version of QBO.  She has to request a OTP each time she logs on.  Her log in was also always automatic. All I can assume, is that an update was run which had a few glitches.  #1 is pretty serious - if anyone sent off quotes without checking the VAT amount, the total due wo

I am unable to see my clients today, is there a general problem?

I have cleared the cache and reset the app data and it is still doing it. I have googled it and there are lots and lots of people with the same issue. has this been resolved and can you give me the answer?

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Hi Andre du Plessis,Your QuickBooks Online Phone Support with Michael Dado at 09:45 (Central Africa Time) on Monday, January 25, 2021 is scheduled. Our expert team can walk you through account set up, answer your questions and show you tips and tricks to get the most out of QuickBooks Online.4. Received the following reminder at 6.45am :Hi Andre du Plessis,This is a friendly reminder that your QuickBooks Online Phone Support with Michael Dado from QuickBooks Online is at 09:45 (Central Africa Time) on Monday, January 25, 2021. Michael Dado will call you. We recommend that you're in front of your computer and logged in to QuickBooks Online. If you're unable to attend, please cancel or reschedule.It is now 10.25 and I have still not heard from anyone from your company. To say that the service is shocking is an understatement to say the least. Please can someone actually take the time to phone me in order for us to get the assistance promised by your company&

We have almost 500 to 600 students and would like to give each one of them unique reference number, how do I do it and while they make payments they are suppose to use that as reference and can quick book online capture the payments automatically and allocate to the students invoice from the FOR REVIEW section?

Hi, I need assistance please. I need to show a transaction between two companies (seperate quickbook accounts) that do not reflect on the bank balances, but generate vat. I was told to to an Invoice on the one company - but how do I show it on the other side? 

just started with quickbooks online, how do I enter a balance brought forward in suppliers whereby I'm in credit with that supplier and not in debit. I think it should reflect as a negative balance.

This is most likely the wrong discussion topic that I selected but let me explain my problem here anyway: I can personalise my invoices but not my statements.  That doesn't make sense to me, why would you allow people to customise their invoices but not their statements. I was sent to a suggestion board but that suggestion board of QuickBooks is closed.  They say I have to go to the community forum so here I am.  Can suggest to Quickbook to change this.   Having a different style for my invoices as opposed to my statements gives the impression that my invoices and statements come from different systems.  I don't like the default layout for invoices so that is not a solution for me.  If you allow me to personalise the one (invoices), why not the other (statements)?

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My A/P for the supplier agrees with the total of the unpaid bills and also agrees with the statement of account from their accounts department. However, the amount showing as "open" on their supplier page is much higher and I cannot find why this has happened or how to fix it. It doesn't seem to be affecting the A/P ageing 

 Something changed on 12th Oct.Maybe the tech team can advise if there was an update around this time? Here is how we found the error.The downloaded statements from the bank, the "for review" shows a transaction value of R208.04 QB automatically calculates the currency conversion in £s.VAT is on SA 15%. Everything is A OK, so it's Added.Moving now over to the Bank Register.The transaction value has now changed. The value is now R208.13This means the account can't be reconciled.  If we open up that transaction to see more detail.The currency conversion amount hasn't changed. The £ amount hasn't changed. But the Rand amount of the transaction has.We have hundreds of these a month, so trying to find a manual recalculation or using currency gain/loss offset transaction isn't going to work for us.As mentioned, this all worked fine until 12 Oct. What changed? 

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Hi. Customers pay by Yoco (POS) and Yoco automatically deduct their commission.  So what appears on the bank account is the sale price less the commission. When capturing from the transaction downloaded from the bank statement the amount applied to the customer will obviously be less then what the customer owes.  How do I now reconcile this please?  Thanks in advance.

I have a client that has already been entering and reconciling data for 2020 in QuickBooks online.Their previous accountant has not provided the QuickBooks desktop backup.Will we be able now, when we get the backup file, convert the desktop data to QB online without affecting the 2020 data, or will this override everything that has been done so far for the current year?thank you,Irene 

Hi, I just want to include customer phone number and e-mail address, can anyone help me?Regards,Carlos Rodriguez

As the credit card is going to expire our QB subscription has ended. Is there any payment method other than credit card so we can renew the subscription. Our new card is dispatched and will be receiving in next 3-4 weeks till then how we can use the QB. Please let us know.

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