A payment for renewal was taken from my account. This is not the plan I wanted.

Hello there, Lawnsp. In QuickBooks Online, plans automatically bill the payment method on file at the end of each billing cycle (monthly or annually) unless the subscription is canceled or changed before the renewal date.

Since this isn't what you expected, I recommend reaching out to the QuickBooks Live Payment Support team for immediate assistance. They have the tools to check your account and see why the charge occurred.

We'll provide ongoing assistance if you have any further concerns.