All my customers have disappeared since software update?

Forum|Forum|2 months ago
April 13, 2026
1 reply
1 view

This in on my mobile, pc is ok

QuickBooks Online

Anonymous

Hi there, Neil. The QuickBooks Online app is always in sync with the one on the web. Since your customers are not appearing on the mobile app.

Ensure your QuickBooks Online application is up to date. If it’s still not showing, I recommend refreshing the app data to clear any stored files that may be causing the problem.

For Android, go to the More (⋮) icon > Settings > Refresh Data, then tap Yes.

For iOS, go to Settings > General > iPhone Storage > QuickBooks Online, then tap Offload App.

After that, relaunch the app and log back in. If it still doesn’t show, try uninstalling and reinstalling the app to ensure you’re using the latest version.

Once refreshed, your app should sync properly, and your customer list should appear on the mobile.

If you have any further questions or need assistance with QuickBooks, feel free to click the Reply button.

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