Hi there, @penny32. Upon checking, I've found out that there's an ongoing investigation where invoices sent from your QBO system are coming up as undelivered. I understand that this needs to be fixed as soon as possible. Rest assured that this has been raised to our Customer Success Team. In the meantime, you can send emails by using either of the following workarounds listed below: You can save your form as a PDF and send it via email through your business or another email address.You may send your customer a link to their invoice through WhatsApp by following the steps described in the Send Invoices with WhatsApp article.You can send your customer a link to their invoice through SMS or messenger service. Simply click on “save and share link” then select “copy link” and paste it into your SMS or messenger service.If you have a Gmail or G-suite email account, you can use the Send with Gmail feature to send QBO forms from your address using the steps in the 'Use your Gmail address to send invoices' article. Afterward, I suggest contacting our Support Team to add your company details to the list of affected users. This way, you'll receive email updates on the status and be notified once it's been resolved. Sign in to your QuickBooks account.Select the Help (?) icon.Scroll down to select the Contact Us button and follow the prompts.You will be able to request a callback or start a live chat with an expert. For support availability, please see this article: How to get help with QuickBooks. Additionally, I've collected some write-ups you can check out to manage and fix issues sending emails: Fix the Delivery Server Down error in QuickBooks Online.Verify that an invoice was emailed and read by the recipient. I appreciate your patience as we work through this. If you have any other concerns with invoices, please don't hesitate to drop a comment below. Keep safe!

Solved

All my emails are marked with 'Delivery Issue' any ideas why? I have re-entered my email in settings.

21 replies
69 views

No text available

QuickBooks Online

G

GeorgiaCAnswer

Level 13

Hi Francois7, thanks for your post. Just to let you know (and update this thread) - we don't currently have any reported issues with invoice delivery in QuickBooks. Do the undelivered emails share any commonality such as the same email domain (e.g. Outlook, Gmail, custom domain etc.) and do you receive all invoices if you CC yourself into these?

To troubleshoot, you can also refer to our guide on 3 solutions for when your customers aren't receiving your emails for further tips.

Rubielyn_J

Level 8

Hi there, @penny32.

Upon checking, I've found out that there's an ongoing investigation where invoices sent from your QBO system are coming up as undelivered.

I understand that this needs to be fixed as soon as possible. Rest assured that this has been raised to our Customer Success Team.

In the meantime, you can send emails by using either of the following workarounds listed below:

You can save your form as a PDF and send it via email through your business or another email address.
You may send your customer a link to their invoice through WhatsApp by following the steps described in the Send Invoices with WhatsApp article.
You can send your customer a link to their invoice through SMS or messenger service. Simply click on “save and share link” then select “copy link” and paste it into your SMS or messenger service.
If you have a Gmail or G-suite email account, you can use the Send with Gmail feature to send QBO forms from your address using the steps in the 'Use your Gmail address to send invoices' article.

Afterward, I suggest contacting our Support Team to add your company details to the list of affected users. This way, you'll receive email updates on the status and be notified once it's been resolved.

Sign in to your QuickBooks account.
Select the Help (?) icon.
Scroll down to select the Contact Us button and follow the prompts.
You will be able to request a callback or start a live chat with an expert.

For support availability, please see this article: How to get help with QuickBooks.

Additionally, I've collected some write-ups you can check out to manage and fix issues sending emails:

I appreciate your patience as we work through this. If you have any other concerns with invoices, please don't hesitate to drop a comment below. Keep safe!

P

penny32Author

Thank you! could I please be sent an email to let me know when the issue is resolved?

Many Thanks,

Penny

K

Kevin_C

Moderator

Thanks for getting back here, Penny.

Yes, you'll be automatically notified once the issue is resolved if you have reached out to our Customer Care Team and let them know you're one of the affected users.

You're always welcome to get back to me if you have any other questions about managing your QBO account. I'll be here ready to answer them for you. Stay safe!

F

Francois7

I joined QBO a week or two ago and I'm also experiencing this issue that some of my emails have delivery issues and some are sending fine. Are there any solutions? I'm on the trial and if not solved before the end of my trial, I would like to move on to another platform. Please update

M

Mel_M2309

The issue for me seems to have been fixed. I've been using QuickBooks online for over a year (desktop prior to that); I have never had an issue before recently. Hopefully, it has been fixed for good...

D

dixit nagpal

I'm using QuickBooks and this been still going on with me...almost recurring every week.

D

dixit nagpal

Is anyone else is still facing this issue or just me ?

M

Maybelle_S

QuickBooks Team

Thanks for reaching out to the Community, usercleanairlawncare.

I would love to help you, but I need some information about your concern. Could you please provide more details regarding the recurring invoices?

Any additional info or a screenshot of the interface will be greatly appreciated. We are looking forward to your reply. Have a good one!

R

Rpeace122

This is not about recurring invoices it is about invoices being emailed that continually have a "delivery issue" message, even though sometimes the email goes through.

Example:

You Sent this invoice.

10/03, 10:48 am Eastern Daylight Time

Delivery Error: Undeliverable

Last Attempt: Sent by email to at Oct 3, 10:48 am Eastern Daylight Time

Viewed this invoice.

10/03, 6:09 pm Eastern Daylight Time

How can their be a delivery issue and the client still receive and view the invoice. This has been going on for over a year. Can you please get this resolved.

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