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intuit_ea26ac885e70
September 12, 2026
Question

any other accountants who find it impossible to speak to Quickbooks unless its them contacting you to upsell? Tried, phone, chat and email, but nobody replies

  • September 12, 2026
  • 1 reply
  • 9 views
The chat states that they're online until 10.00PM Monday to Saturday, although it only says "M-S" so not sure if it includes Sunday, not too clear. But its 18.00hrs (UK) and no option to chat for some reason. We phone them and they say our "accounts manager" will get in touch and never does. Is anyone else frustrated with their customer service? The only time we get a good service is when they call us to upsell their products. Think we'll stop the direct debit and see if they get in touch then.

1 reply

Jane_MQuickBooks Team
QuickBooks Team
September 12, 2026

I understand how challenging it can be to feel stuck without immediate support. To connect with our Intuit Experts, please follow the steps outlined in the article. Double-check our support hours, as our team is available during daytime and evening hours depending on your tier and the day of the week.

 

For more details, visit this article: How to get help with QuickBooks.

 

We would appreciate the opportunity to find a solution that works for you. You can share the details of your concern with us here in the Community forum, as we are available 24/7.

 

If you have any additional questions, please feel free to leave a comment below.

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