app not working

Hi, Danielle. Could you let me know if you’re seeing a specific error message or having a particular issue with the app, like crashing, freezing, or not loading? Sharing more details will help us pinpoint the cause and give you a solution that works.

In the meantime, start by clearing the app's cache, as the current settings may have temporary compatibility issues with QuickBooks. Follow these steps:
 

For iOS:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.
4. This will free up the storage without deleting your app's documents and data. 

For Android:

1. Go to Menu ☰, then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

 
If the suggested steps don't change anything, you can reach out to our Live Customer Support team:
 

1. Sign in to your QuickBooks account.
2. Select the Help (?) icon.
3. Scroll down to select the Contact Us button and follow the prompts.
4. You will be able to request a callback or start a live chat with an expert.

 
If you have any other questions, feel free to return to this thread. We'll stay in the loop to assist you.