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L
louisa12-gates
August 15, 2019
Question

Can someone delete my account please as this isn’t what I thought it was

  • August 15, 2019
  • 1 reply
  • 3 views
No text available

1 reply

AlcaeusF
AlcaeusF
Level 14
August 15, 2019

Thanks for dropping by the Community, @louisa12-gates.

 

As much as I'd love to assist you with this, I am unable to do it here in the Community without asking for account details. I don't want them to be displayed here for security purposes.

 

Deleting or canceling QuickBooks Online (QBO) subscription can be done by logging into your account. Once signed in, please follow these steps:

 

  1. Click the Gear icon at the upper right to go to the Accounts and Settings.
  2. Pick the Billing & Subscription tab at the left pane, then select Cancel in the QuickBooks section.
  3. Follow the steps on the screen to complete the process.

 

For additional information, consider checking out this article: Cancel your QuickBooks Online subscription.

 

Thanks for being a part of our QuickBooks family. Please know that I'm only a post away if you have any other concerns. I'm always here to help. Take care!

L
louisa12-gatesAuthor
August 15, 2019

I’ve tried but won’t work I’m using iPhone or iPad but still nothing

M
MirriamMQuickBooks Team
QuickBooks Team
August 15, 2019

Hi again, louisa12-gates.

 

I appreciate you keeping us updated with the results of the steps provided by my colleague FritzF.

 

To be able to cancel your account via mobile app, here's what you'll need to do:

  1. Go to Settings.
  2. Tap iTunes & App Store
  3. Tap your Apple ID.
  4. Tap View Apple ID
  5. Enter your password.
  6. Select Manage.
  7. Tap QuickBooks Online
  8. Swipe Automatic Renewal off.

For more information on this process, you can refer this article: How to unsubscribe or cancel QuickBooks Online subscription purchased through an app store (iOS or Android).

 

However, if you're still unable to cancel your account, I'd recommend accessing your account through a web browser using this link https://qbo.intuit.com. Once login, follow the steps provided by my colleague FritzF.

 

This will point you in the right direction, louisa12-gates.

 

If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.

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