Can you edit a scanned receipt which is a refund to show a negative amount as it only comes up as positive?

The Receipts feature is specifically designed to handle Expenses and Bills. Because of this, the system expects a positive figure to match those transaction types and will not recognize a negative symbol in that specific field.

Instead, you can use the Bank deposit feature if it's a refund for expenses or cheques. Here's how:

1. Click on the +Create button, then Bank deposit.
2. From the Account dropdown, select the right account.
3. Fill in the necessary fields in the Add Funds to Deposit section, including Received From, Account, and Amount.
4. Once you've filled in the required fields, you can also click the Add attachment option to upload your receipt.
5. Lastly, you can choose Save and New or select Save and Close in the dropdown.

On the other hand, if the refund involves paid bills, you can refer to this article for detailed guidance on how to record it: Enter supplier credits and refunds in QuickBooks Online.

Once you have manually recorded the refund, delete the original scanned receipt you've uploaded. Since you’ve already attached the image to the Deposit or Credit, your records remain accurate, and you avoid duplicating entries.

If you have other concerns, feel free to add a reply below.