Client cannot activate accountants invite. Have sent to numerous emails and they get this message. "The page that you are trying to access cannot be loaded"

I'm here to help ensure this issue gets resolved, @roy22.

A cache-related issue is likely causing the inability to activate the accountant's invite. If this is the case, your client can perform some troubleshooting steps. They can use a private or incognito window to rule out cache problems in their browser. Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Next, they can log in to their QuickBooks Online (QBO) account and invite their accountant again. If it works, they can clear their browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, they can use other installed supported browsers as another option.

If the issue persists, I recommend contacting our support team. This way, they can look closely at your client's account and provide a resolution.

Additionally, here's an article highlighting specialized tools for accounting professionals that can be useful in the future: Use accountant tools and features in QuickBooks Online Accountant.

Should you have any other concerns besides activating the accountant's invite, feel free to leave a reply. The Community is always eager to help. Have a great day!