Does anybody else experience their screenshare tool to share screen for support is not working?

Unresponsive tools could be due to browser issues, Agnes.

Have you encountered any error messages while using the Share screen tool? Any additional information would be appreciated.

If you experience glitches or errors while using the tool in QBO, clearing the cache and cookies can resolve these problems by removing outdated or corrupted data.

After successfully troubleshooting, you can utilize the Share screen tool again by following these steps below:

1. Click on the Settings gear icon and choose Share screen.
2. Read the disclaimer, then click Share.
3. Share the code with your expert to start the screen-sharing session.

Please note that the Share screen is unavailable in the QuickBooks mobile app or mobile web browser, and you can check out this article for detailed guidance: Use Share Screen with QuickBooks Support experts.

Alternatively, if you're working with a QuickBooks Live Support expert, you can use the Glance desktop sharing tool. It will allow the expert to view your screen in real time, helping you more effectively.

On top of that, please explore this article to learn how to run a report in QuickBooks Online. This will help you track your business's income, expenses, and overall financial status, allowing you to make informed decisions.

We will keep this thread open for additional questions or concerns, and our Community Space is always available to assist you.