does anyone know to fix receipts that are stuck in processing? They're not showing up after refreshing (multiple times) so i can't review them.

Hello, Sharifa. Since you've already tried refreshing, let's try using an incognito window or another supported browser. This helps determine if the problem is caused by a stored cache or corrupted browser files.

 

If the issue persists, I recommend contacting our QBO Live Support team. They have the advanced tools necessary to investigate this further and provide you with a suitable resolution. You can reach out to them by navigating to the Help (?) icon > Search tab > entering 'Contact Us', and then choosing either to start a Chat or request a Callback. To ensure timely assistance, please check our support hours.

 

In the meantime, you can manually create an expense and attach the receipt. This will allow you to continue your business tasks without further delay while keeping your records organized and up to date.

 

Should you have any other concerns, feel free to reply to this thread.