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T
tzga6
November 8, 2019
Question

Does the QBO tech team know the Paypal banking feed has stopped downloading transactions again? Has anyone else got this issue?

  • November 8, 2019
  • 1 reply
  • 1 view
No text available

1 reply

G
GeorgiaC
Level 13
November 8, 2019

Hey tzga6,

 

We do not currently have any reported issues with the PayPal connection, do you recieve an error code or message when attempting to update the feed?

T
tzga6Author
November 9, 2019

I am asked to 'reconnect account' which I do and then it asks me to keep connected - which I do, but then no transactions are downloaded. It just prompts me to reconnect again.

 

This happened earlier in the year and here is the response from the QB moderator in reply to somebody else's similar issue: https://quickbooks.intuit.com/learn-support/en-us/banking/why-is-my-paypal-bank-not-updating-transactions-it-loaded/00/296400

 

For information my last successful Paypal download was 5th November 2019.

 

Adrian_A
Adrian_A
Level 8
November 9, 2019

I appreciate you for trying to resolve this on your end, tzga6.

 

If the transactions of your PayPal account has multi-currency, this can be the reason why it’s not downloaded to QuickBooks. Since, the program is unable to handle banks with different currencies, you’ll be encountering an issue when trying to download them.


However, if you’re using only one currency, I’d recommend contacting our Phone Support Team. They can check your company info on what causes you this issue.


Let me show you how:

 

  1. From the Help menu, click Contact us.
  2. Enter PayPal transactions not downloading to QuickBooks.
  3. Click Lets talk.
  4. Select Start a chat.
  5. Enter your First name, Last name, Email, Company ID, and Description of your concern.
  6. Click Submit.


I’m just around the corner if you still need my help.

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