Downloading the same information twice

Hi Mpp,

I'd like to make sure we're on the same page. Do you see duplicate transactions in the Transactions page? If so, make sure to log in to your bank’s website and check your statements.

If you see the transaction twice, then your data was downloaded correctly. Otherwise, you may have your bank account connected twice. 

You can go to the Gear > Bank Accounts. If the bank is connected twice, you can hide the extra account by clicking the On/Off icon.

I'm adding this article for reference: Handle duplicate transactions in QuickBooks Self-Employed.

If you're referring to something else, please feel free to add a comment on this thread and we will get back to you as soon as possible. Thanks.