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December 15, 2025
Question

Hello,I have completed all questions in this assessment multiple times. Each time, the “Submit/Finish” button does not appear after answering

  • December 15, 2025
  • 1 reply
  • 1 view

I have completed all questions in this assessment multiple times. Each time, the “Submit/Finish” button does not appear after answering all questions (5 of 5 answered). I only see “Leave Exam”, and when I exit, the system shows “Start section” again. This has now happened three times.

1 reply

JoesemM
QuickBooks Team
December 15, 2025

Hi Emilia. 
 

Let’s go through some troubleshooting steps to resolve the glitches you may be experiencing when completing the assessment. Start by logging out and then signing back into your account to refresh the program.  

If the problem continues, access your account using a private or incognito browser. This mode prevents internet data from being stored, which can help resolve temporary issues. Also, you can switch to another compatible browser to ensure smooth functionality.

Please know that you can always reply or post new inquiries if you need anything else. We're here to help.